Shumac has acquired extensive expertise with a wide range of testing and analysis techniques. All of our methods have been used and validated and are recognized as state of the art in the field of human factors.

• Task Analysis:
  • Data collection through on-site observations, interviews, focus groups, document and work trace analysis.
  • Generation of task diagrams.
• Needs Analysis
  • Business needs analysis.
  • Business architecture.
  • User needs analysis.
• Information Architecture:
  • Validation of analyses (users, tasks, needs, card sorting, personas).
  • Generation and validation of information architecture.
• Design and Prototyping:
  • Interactive products (Web, software, automatic tellers, others).
  • Consoles.
  • Control rooms.
• Workload Assessment - physical, cognitive, both
• Product Assessment:
  • Heuristic evaluation or inspection.
  • Usability testing.
  • Accessibility testing for users with specific needs (visual, auditory, motor or cognitive deficiencies).
• Human Reliability Assessment:
  • Method HEART (for "Human error assessment and reduction technique").
  • Incident analysis.
  • Root cause analysis (RCA).
• Technical Writing:
  • Work and operating procedures.
  • User guides.
• Literature reviews:
  • From publications and reports from the Web or from our own database of over 5 000 documents.
  • Using specialized data banks.
• Standards:
  • ISO 13407 Human-centred design processes for interactive systems.
  • ISO 9241 Ergonomic requirements for office work with visual display terminals (VDTs).
  • Mil Std 1472 Revision F Human Engineering.
  • CSA Z 412 Guideline on Office Ergonomics.
  • Several other standards and guidelines aimed at improving human performance.